We're here to help

We're here to support you every step of your cycle

Whether you have questions about orders, tracking, shipping, returns, sizing, product care, digital bonuses, or period comfort resources—our team is ready to help. You're not alone in this journey.

Get in Touch

For order help, product questions, or customer support, email shecycleslol@gmail.com.

You can also use the contact form below.

Get in touch

We'd love to hear from you
If your message is about an order, please include your order number.

What can we help with?

We're here to support you. Choose a topic below to get started.
  • Order tracking
  • Shipping questions
  • Returns and refunds
  • Damaged, defective, or incorrect orders
  • Heating pad questions
  • Period underwear sizing
  • Period underwear care and washing
  • Comfort Kit questions
  • Digital bonus access
  • Product recommendations
  • General SheCycles support

To help us respond faster

If your message is about an order, please include:

  • Full name
  • Order number
  • Email used at checkout
  • Short description of the issue
  • Photos or videos if the item arrived damaged, defective, incomplete, or incorrect

This helps our support team find your order faster and provide next steps.

Response time

SheCycles typically responds within 24–48 hours during normal business days.

Response times may vary during weekends, holidays, product launches, or high-volume periods.

Need Help Tracking Your Order?

If you've already received a tracking number, you can check the status of your order on our Track Your Order page.

Please note that tracking information may take some time to update after your carrier scans the package.

If your package appears delayed, missing, or shows as delivered but you haven't received it, please reach out to us at shecycleslol@gmail.com. Be sure to include your order number and tracking number so we can assist you quickly.

Need Help With Digital Bonuses?

Some SheCycles products and bundles include digital resources like guides, trackers, comfort plans, and educational downloads.

If you did not receive access to your digital bonuses:

  • Contact us at shecycleslol@gmail.com
  • Include your order number and the email used at checkout
  • We'll help you access your files right away
Contact Support

SheCycles Comfort Promise

Your comfort matters. If something arrives damaged, defective, incorrect, incomplete, or not as expected, please reach out to us.

We'll do our best to help make it right.

We're here to support you before, during, and after your order.

A gentle note about wellness

SheCycles products are designed for comfort and general wellness support during your cycle. They are not intended to diagnose, treat, cure, or prevent any medical condition. If your period pain is severe, sudden, unusual, or interfering with daily life, please consult a qualified healthcare professional.

Thank you for reaching out

We know periods can already feel overwhelming — that's why we're here. Thank you for trusting SheCycles to be part of your journey.

Our mission is simple: to help you feel prepared, supported, and cared for throughout every phase of your cycle. You deserve to feel your best, and we're honored to help make that happen.