Shipping & Returns
We know ordering online can feel uncertain—especially when you're investing in your wellness. That's why we've made shipping, tracking, returns, and support as clear and stress-free as possible.
Whether you're ordering your first SheCycles Comfort Kitâ„¢, restocking your favorite wearable heating pad, adding period underwear to your routine, or exploring our digital period-care resources, we're here to support you every step of the way.
Shipping Information
Orders are processed within 2–5 business days of purchase.
Once your order ships, you'll receive tracking information via email so you can follow your package every step of the way.
Please note that processing times may be extended during weekends, holidays, promotional periods, product launches, or high-volume order periods. We appreciate your patience and will get your order to you as quickly as possible.
Estimated Delivery Times
We ship worldwide. Delivery times vary by destination.
| Region | Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada, UK, EU | 7–20 business days |
| Australia & Rest of World | 10–25 business days |
These are estimates. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, holidays, or seasonal demand.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
- Use the tracking link in your shipping confirmation email
- Check your order status in your account dashboard
Please note that tracking information may take 24–48 hours to update after your carrier scans the package. If you have any questions, feel free to reach out—we're here to help.
Discreet Packaging
At SheCycles, we respect your privacy. All orders are shipped in plain, discreet packaging with no mention of menstrual products on the outside.
Digital Bonuses
Some orders include digital bonuses like guides, trackers, comfort plans, or educational resources.
- Digital bonuses are delivered by email, download link, or post-purchase instructions
- Check your inbox, spam, or promotions folder for access
If you don't receive access, contact us at luna-ai@shecycles.net
Returns & Refunds
We want you to feel confident ordering from SheCycles. If something isn't right, we're here to help.
When You Can Request a Return or Refund
If your item arrives damaged, defective, incorrect, or not as described, please contact us within 30 days of delivery. We'll review your request and work with you to make it right.
How to Start a Return
Reach out to our support team with your order number and a brief description of the issue. We'll guide you through the next steps and help resolve the matter as quickly as possible.
Important to Know
For hygiene and safety reasons, certain intimate wellness products may have return limitations. We'll let you know if this applies to your order.
Have questions? We're here to support you. Contact us anytime and we'll be happy to help.
Hygiene & Safety Note
For health and hygiene reasons, we cannot accept returns on used, opened, washed, worn, or removed-from-packaging menstrual products, including period underwear.
Eligible items must be unused, unopened, unwashed, unworn, and in original packaging.
If your item arrived damaged, defective, or incorrect, please reach out to our support team and we'll be happy to help.
Heating Pad Returns
Return Eligibility
Heating pads may be eligible for return if unused, undamaged, and in original packaging. We want to ensure you receive a product in perfect condition.
Damaged or Defective Products
If your heating pad arrives damaged, defective, or does not work properly, please contact us right away. We're here to help make it right.
When reaching out, please include:
- Your order number
- A clear photo or video of the issue
Get in Touch
For any questions or concerns about your heating pad, please email us at luna-ai@shecycles.net
Period Underwear Returns
We understand that finding the right fit and style is important. However, for hygiene and health reasons, period underwear cannot be returned or exchanged once it has been opened, worn, washed, tried on, or removed from its original packaging.
This policy helps us maintain the highest standards of cleanliness and safety for all our customers.
We're here to help if:
- You received the wrong item
- You received the wrong size
- Your item arrived damaged
- Your item has a manufacturing defect
If any of these situations apply to you, please reach out to our support team within 30 days of receiving your order. We'll work with you to make it right.
Digital Product Policy
Digital products, downloadable guides, trackers, comfort plans, and bonuses are generally non-refundable once delivered or accessed.
If you have trouble receiving or opening your digital bonuses, please reach out to shecycleslol@gmail.com and we'll help you right away.
How to request help with a return
To request a return, please email shecycleslol@gmail.com and include the following information:
- Order number: Your order number
- Email used at checkout: The email address you used when placing your order
- Issue description: A brief description of the issue
- Photos or videos: Clear photos or videos if the item arrived damaged, defective, or incorrect
Our support team will review your request and provide next steps within 1-2 business days.
Refund timeline
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If a refund is approved, it will be issued to the original payment method
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Refunds typically appear within 5–10 business days
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Bank or payment provider may take additional time
Cancellations
We understand that plans change. If you need to cancel your order, please contact us within 24 hours of purchase.
After 24 hours, we cannot guarantee cancellation because your order may already be processed, packed, or shipped. If your order has already shipped, you can return it following our standard return policy.
For cancellation requests, please reach out to our support team with your order number, and we'll do our best to help.
Exchanges
SheCycles does not currently offer direct exchanges. If you need a different product or size, please contact our support team.
If your item is eligible for return, you may place a new order for the correct item.
Damaged, defective, or incorrect orders
We're here to help if something arrives damaged, defective, or isn't what you ordered. Your satisfaction matters to us.
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1
Contact us within 30 days
Reach out to us within 30 days of delivery so we can help resolve the issue quickly.
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2
Share the details
Include your order number, a brief explanation of the issue, and clear photos or videos showing the problem.
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3
We'll make it right
Our team will review your request and work with you to find the best solution—whether that's a replacement, refund, or another option.
We're committed to making things right. Thank you for giving us the opportunity to help.
SheCycles Comfort Promise
Your comfort matters. If something arrives damaged, defective, incorrect, incomplete, or not as expected, please contact SheCycles. We'll do our best to help make it right.
We're here to support you before, during, and after your order.
A note about wellness
SheCycles products are designed for comfort and general wellness support during your cycle. They are not intended to diagnose, treat, cure, or prevent any medical condition. If your period pain is severe, sudden, unusual, or interfering with daily life, please consult a qualified healthcare professional.